You or your staff are always giving into demanding customers, contractors, suppliers and others. In order to avoid conflict and maintain peace at all costs you may be compromising. You are not taken seriously nor respected.
In this course you will learn to handle conflict, deal with difficult people, communicate clearly & directly and build a stronger reputation (gain respect, be seen as promotable, get cooperation). Learn how to effectively use I-statements.
Learn about Cognitive Behavioural Therapy and how you can benefit from it.